Here's Brit classical music critic Rupert Christiansen from an article for The Telegraph:
But I do think that the [English National Opera] management has expended too much energy trying to please the critics and a metropolitan coterie of mavens and diehards with shows that are "ground-breakingly original" or "radically challenging" while failing to give enough thought and attention to presenting day-in day-out, bread-and-butter opera that offers less sophisticated or exigent audiences an enjoyable and modestly priced evening out....So, pander to the tastes and sensibilities of opera-going proles in order to bring more cash into the ENO box office. Wow! Now there's a new and novel idea. Incredible. That's been the money-making solution since Day One of public opera houses, and for opera as an artform it's always the wrong solution. Some people never learn.