We've pretty much all seen at least one of the Discover Card "Peggy" series of TV commercials and their semi-black, ironic humor never fails to resonate true beyond one's customer service contacts with the credit card industry which is the commercials' instant concern even though the Peggys with whom one usually finds oneself dealing tend to be Indian rather than Russian.
One of the episodes of this series stands out as particularly resonant due not so much Peggy's shenanigans as the response of the hapless customer and her one-word final cry of impotent consumer rage.
Posted by A.C. Douglas on 21 September 2011 | Permalink